Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Welwyn Hatfield Borough Council (202003333)

The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.

Hammersmith and Fulham Council (202011986)

The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Leeds City Council (202106547)

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

Network Homes Limited (202106191)

The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.

Accent Housing Limited (202006312)

The complaint is about: The landlord’s response to the resident’s allegations of non-compliance with policies set out by the Department for Levelling Up, Housing and Communities (DLUHC) and the Regulator of Social Housing (RSH), as well as guidance from HouseMark. The process by which the landlord calculated its service charge and its suggestion that the service charge costs are fixed. The alleged introduction of new services without proper tenant consultation. The landlord’s decision to charge residents for the maintenance of communal lights. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Croydon Council (202009684)

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

Halton Housing (202015876)

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Kingston upon Thames Council (202007847)

This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.

LiveWest Homes Limited (202015208)

The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the property (including the kitchen floor repairs). The resident’s request to be moved to a suitable property in a suitable location through the local authority through the landlord The landlord’s complaint handling.

London & Quadrant Housing Trust (202015446)

The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s reports of repair following an escape of water. Response to leaks within the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.