Southern Housing Group Limited (202001367)
The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202012080)
The resident complains about the landlords handling of:
Tandridge District Council (202009531)
The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.
The Guinness Partnership Limited (202102041)
The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for replacement flooring damaged by the leak. This Service has also considered how the landlord managed the resident’s complaint through its complaint procedures.
Thrive Homes Limited (202003370)
The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.
Two Rivers Housing (202010606)
The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould.
Welwyn Hatfield Borough Council (202106370)
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wolverhampton City Council (202011973)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.
Aster Communities (202101249)
The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.
Birmingham City Council (202007856)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).