Metropolitan Housing Trust Limited (202101759)
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Brentwood Borough Council (202106344)
The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.
Catalyst Housing Limited (202107564)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202016813)
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.
Abri Group Limited (202007568)
The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling.
Catalyst Housing Limited (202011651)
The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.
Derwent Housing Association Limited (202015548)
This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.
Guinness Housing Association Limited (202109934)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).
Metropolitan Housing Trust Limited (202010483)
The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at the property. Response to the resident’s reports of repairs required at the property following the installation of the communal fire alarm. Decision to include charges for the maintenance of the communal fire alarm in the service charge. Complaints handling.
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.