Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Riverside Group Limited (202006904)

The complaint concerns the level of service charges.

Westminster City Council (201914122)

The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.

Exeter City Council (202110849)

The complaint concerns the landlord’s request that a partition wall is reinstated.

Kingston upon Thames Council (202116742)

The complaint concerns the contact details provided on Council Tax information.

London & Quadrant Housing Trust (202015115)

The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (202108116)

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)

The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.

Sanctuary Housing Association (202108590)

The complaint concerns the accuracy of a listing on Devon Homes Choice.

Stockport Homes Limited (202006570)

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report will also address the landlord’s handling of the associated complaint.

Vivid Housing Limited (202004239)

The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.