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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Haringey Council (202016546)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s response to the resident’s request for a refund of rent for the time that he was living away from his property. The landlord’s response to the resident’s request for a refund of council tax for the time that he was living away from his property. The landlord’s handling of the resident’s reports of water leaks from the roof and the bathroom of his property. The landlord’s handling of the resident’s reports of a rat infestation in his property and the flat below. The landlord’s handling of the resident’s associated complaints and its record keeping.

Kingston upon Thames Council (202106614)

The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling of the resident’s complaint.

Kingston upon Thames Council (202116756)

The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.

Notting Hill Genesis (202007671)

The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to the resident’s reports about repairs to his kitchen. The complaint handling.

Sheffield City Council (201903587)

The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been investigated.

Southwark Council (202008046)

The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.

Clarion Housing Association Limited (202016236)

The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.