All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality concerns; Complaint handling; Record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.
The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s reports of its contractor causing damage to the property during planned works and leaving aspects of the work unfinished; The landlord’s response to the resident’s reports of loss of water supply to the property; The landlord’s handling of replacing the windows in the property; The landlord’s handling of the decision of whether it would replace the front entrance door to the property. This report also considers the landlord’s complaint handling.
The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing a lease for the solar panels resulted in the resident suffering a financial loss. Issuing a lease for the solar panels at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due to noise disturbance. Reports of damp and mould in the property. Request for a new kitchen and bathroom. Concerns about the conduct of its staff. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs toilet. the installation of the radiator on the resident’s landing. repair work to the resident’s daughter’s bedroom door/doorframe. glass and rubbish left in the garden by the previous tenant. the garden fencing. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the resident’s query about an arrears letter. The landlord’s response to the resident’s request for a wet room. The landlord’s handling of communal repairs. The landlord’s response to the resident’s queries about planning permission for a new development. The Ombudsman has also investigated the landlord’s complaint handling.