All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the resident’s query about an arrears letter. The landlord’s response to the resident’s request for a wet room. The landlord’s handling of communal repairs. The landlord’s response to the resident’s queries about planning permission for a new development. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint relates to: The landlord’s handling of reports of a pest infestation.
The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the property without her knowledge.
The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s bathroom and kitchen; the resident’s reports of overgrown trees. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a suitable property. Related complaint.
The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint.
The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the building. The resident’s concerns about the treatment of staff in relation to Covid vaccinations.
The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.
The complaint is about the landlord’s handling of the resident’s staircasing application.
The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer of compensation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.