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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Optivo (now Southern Housing) (202225263)

The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the property without her knowledge.

Paragon Asra Housing Limited (202114993)

The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s bathroom and kitchen; the resident’s reports of overgrown trees. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202111250)

The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a suitable property. Related complaint.

Sheffield City Council (202110792)

The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint.

The Abbeyfield Society (202127722)

The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the building. The resident’s concerns about the treatment of staff in relation to Covid vaccinations.

The Guinness Partnership Limited (202209462)

The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.

West Kent Housing Association (202206320)

The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer of compensation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.