Sanctuary Housing Association (202007219)
The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.
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The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
The complaint is about the liability for fees arising during the sale of a property.
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the resident around the uncapping of gas and electricity. antisocial behaviour (ASB). the resident not being provided with decoration vouchers. parking and ASB issues affecting the resident’s neighbours. the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the landlord’s complaint handling.