Wandsworth Council (202115911)
The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation and the decision to remove the resident from the housing list for three years. The condition of the property when it was let to her. The landlord’s handling of noise reports by neighbours. The landlord’s response to the resident’s reports of the kitchen layout and condition of the bathroom and WC walls (the bathroom works). The landlord’s handling of works and repairs in the resident’s property. The electrics. The intercom door entry system. The landlord’s response to resident’s reports about the heating and hot water system. The landlord’s response to the resident’s reports of flooding from her toilet and her request for compensation for damaged belongings. The landlord’s response to her reports of landlord staff conduct. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.