All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation and the decision to remove the resident from the housing list for three years. The condition of the property when it was let to her. The landlord’s handling of noise reports by neighbours. The landlord’s response to the resident’s reports of the kitchen layout and condition of the bathroom and WC walls (the bathroom works). The landlord’s handling of works and repairs in the resident’s property. The electrics. The intercom door entry system. The landlord’s response to resident’s reports about the heating and hot water system. The landlord’s response to the resident’s reports of flooding from her toilet and her request for compensation for damaged belongings. The landlord’s response to her reports of landlord staff conduct. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.
The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.
The complaint is about the landlord’s handling of: The applicant’s housing application pre-May 2021 The applicant’s housing application post-May 2021. Its communications with the applicant. The applicant’s complaint.
The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling of the associated complaint.
The complaint is about the landlord’s handling of remedial works to the roof following reports of damp and mould.
The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; payment of a support subsidy; apportionment of service charges for communal facilities; staff costs; water charges; backdated communal electricity charges; changes to warden duties; changes to services and charges; potential fire risks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the bathroom; complaints handling.