Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Swan Housing Association Limited (202221979)

The complaint is about: The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff conduct.

Birmingham City Council (202217143)

The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for gas heating.

Grand Union Housing Group Limited (202120857)

The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.

Islington Council (202212752)

The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge for this service. The landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202221313)

The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in the property; water damage caused by a slow leak resulting from the hand wash basin installation, and; complaint handling.

Paragon Asra Housing Limited (202200356)

The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by the landlord. The report has also considered: The landlord’s complaints handling. The record keeping.

Peabody Trust (202215428)

The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

Peabody Trust (202215468)

The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

Tower Hamlets Homes (202223881)

The complaint is about: The landlord’s handling of the resident’s reports of poor customer service from its staff. The landlord's handling of a repair to the kitchen and bathroom extractor fans. The landlord’s complaint handling.

Waltham Forest Council (202125120)

The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and damage in the property. damp and mould in the property. an infestation of pests. the resident’s complaints.