All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition of their new home when let, together with the handling of the associated repairs.
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
The resident complained about the landlord’s handling of reports about: The standard of the cleaning to communal areas. The conduct of the Scheme Manager. The conduct of the Scheme Manager towards another resident. Testing of a fire alarm panel and a subsequent fault.
The resident has complained about the landlord’s handling of asbestos in her home.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also investigated the landlord’s communication with the resident, and its handling of the formal complaint.
The landlord’s handling of repairs to the resident’s kitchen following a leak.
The complaint is about the landlord’s handling of the front door repair.
The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler.
The complaint concerns how the landlord handled repairs to the resident’s kitchen.
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at her property.