Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (201915709)

The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to the resident’s formal complaint.

Salix Homes Limited (202104609)

The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.

Somerset West and Taunton Council (202006714)

The resident has complained that: The landlord has refused to compensate them for damage to their car.

Tower Hamlets Council (202010991)

The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.

Barking and Dagenham Council (201911211)

This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.

Birmingham City Council (202013007)

The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.

Clarion Housing Association Limited (202010433)

The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.

Clarion Housing Association Limited (202012788)

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.

Orbit Housing Association Limited (202102294)

The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.

Yorkshire Housing Limited (202100909)

The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his bedroom and lounge. Mess left by contractors. Access to his property and bathroom.