Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Home Group Limited (202009515)

The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.

Home Group Limited (202010218)

The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. The condition of the wiring in the property.

Lewisham Council (201912664)

This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be backdated to 2015.

London & Quadrant Housing Trust (202013643)

The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are too high. That the landlord cannot, or should not, recharge her for the full cost of this item.

Metropolitan Housing Trust Limited (202005851)

The complaint is about the landlord’s handling of a leak at the resident’s property.

Notting Hill Genesis (202009450)

The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.

Nottingham City Homes (202012436)

The complaint is about the landlord’s decision to withhold a Responsible Tenant Award

One Housing Group Limited (202004807)

The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.

One Housing Group Limited (202011085)

The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to the windows in the property.

Sanctuary Housing Association (202016320)

The complaint is about the landlord’s response to the resident’s reports of mould in her property.