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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Tower Hamlets Council (202008756)

The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application was handled in 2013.

Bromford Housing Association Limited (202012170)

The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.

Islington Council (202009624)

The complaint is about: The landlord’s response to the resident’s concerns about the quality of the communal area cleaning. The landlord’s handling of the resident’s complaint on the matter.

Kingston upon Thames Council (202009426)

The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ The landlord's handling of the resident’s reports of a chip in the edge of the kitchen table.  The landlord's operative arriving at the resident’s property earlier than expected. The landlord's decision not to install a bulldog radiator valve. The landlord's handling of the resident’s request to replace the boiler pipe boxing. The landlord's handling of the resident’s reports of black marks on several parts of the property. The landlord’s operative arriving at the resident’s property without the appropriate Personal Protective Equipment (PPE).  The action taken by the landlord to repair the resident’s bannister.

Thames Valley Housing Association Limited (202010454)

REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]