Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Joseph Rowntree Housing Trust (202221489)

The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.

Paradigm Housing Group Limited (202116807)

The complaint is about:

Sanctuary Housing Association (202214318)

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

Southern Housing Group Limited (202117950)

This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.

Sovereign Network Homes (202218988)

The complaint is about the landlord's handling of repairs to the communal lift.

Sovereign Network Homes (202221533)

The complaint is about the landlord’s response to the resident’s concerns about a boundary fence.

The Guinness Partnership Limited (202211533)

The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death.

The Riverside Group Limited (202223877)

The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of a staff member during the repairs process.

Wythenshawe Community Housing Group Limited (202210636)

The complaint is about the landlord’s handling of the resident’s housing application.

East Devon District Council (202123784)

The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's reports of window issues.