Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202003378)

The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.

First Choice Homes Oldham Limited (202012538)

The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden to be replaced due to health and safety concerns.

LiveWest Homes Limited (202015383)

REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London Borough of Enfield (201914492)

The complaint is about the landlord’s:

Peabody Trust (202014675)

The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.

Royal Borough of Kensington and Chelsea (202002742)

The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.

Slough Borough Council (201817026)

The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.

The Riverside Group Limited (202017095)

The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back of the garden.

Metropolitan Housing Trust Limited (202011850)

The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.

One Housing Group Limited (202015974)

The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.