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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Vision Housing Limited (202015896)

The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact the landlord’s handling of the resident’s housing application had on his health.

Optivo (202003490)

The complaint is about the way the landlord has handled the resident’s reports of antisocial behaviour (ASB).

Peabody Trust (202003187)

The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.

Tandridge District Council (202010455)

REPORT COMPLAINT 202010455 Tandridge District Council 21 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Teign Housing (202005333)

The complaint concerns the extent of repair and redecorating works offered by the landlord following a roof leak.

Welwyn Hatfield Borough Council (202011128)

The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. events after the final complaint response of 16 October 2020.

Westminster City Council (202104954)

The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the landlord’s own contractor’s parking. The resulting formal complaint was not handled correctly.