All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request for a credit in relation to charges for scaffolding. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.
This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.
The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.
The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.
The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.
The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.
The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a missing window following the mutual exchange. The landlord’s response to the resident’s reports of mice infestation, missed bin collections, and ASB.