Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Cheshire Peaks & Plains Housing Trust (201910162)

The complaint is about:

Metropolitan Thames Valley Housing (202009696)

The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.

Notting Hill Genesis (201909608)

The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; aggressive behaviour; using the resident’s bin; leaving litter in communal areas; keeping an unauthorised dog; noise caused by their faulty door; subsidence at the property; its employee breaching its data protection responsibilities; a water leak at his property; repairs to the communal front door lock; increases to his rent. The complaint is also about the landlord’s complaints handling.

Optivo (202100731)

The complaint is about the landlord’s response to:

Orbit Group Limited (201909990)

The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling.

Peabody Trust (202007534)

The complaint is about the landlord’s:

Westminster City Council (202006854)

The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated complaint handling.

Broxtowe Borough Council (202101020)

The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area.

Citizen Housing (202005427)

The complaint is about: The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior to July 2020. The effect that the condition of the floorboards had on the resident’s health. The resident’s concerns regarding the energy performance certificate for the property. The landlord’s handling of the resident’s requests, from July 2020 onwards, for repairs to the floorboards in his property.

Clarion Housing Association Limited (202000374)

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.