Home Group Limited (202221234)
The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Karbon Homes Limited (202206544)
The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202223569)
The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the issue.
Notting Hill Genesis (NHG) (202014457)
This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record keeping.
Railway Housing Association and Benefit Fund (202225070)
The complaint is about: The landlord's response to the resident's concerns about a staff member’s conduct during a fire-safety drill. The landlord's handling of the associated complaint.
Royal Borough Of Greenwich (202219125)
This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold temperature in his property. The resident’s reports of problems with his kitchen, including: the kitchen being unsuitable for his needs; items in the kitchen having sharp edges, which he said made it unsafe. This investigation has also considered the landlord’s handling of the associated complaint.
Tower Hamlets Homes (202218547)
The complaint is about the landlord's handling of repairs to the centralised control system for the internal extractor fans.
Wokingham Borough Council (202205406)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202225222)
The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also been investigated including the resident’s request for compensation.
Hammersmith and Fulham Council (202221125)
The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints handling.