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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Torus62 Limited (202009030)

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

Tower Hamlets Homes (202009013)

  REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Norwich City Council (201915203)

The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.

Notting Hill Genesis (202002556)

The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.

Saffron Housing Trust Limited (202008332)

The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About the landlord’s response to reports of noise disturbance and vibration from construction work at an adjacent development site, and the level of support provided. That allocated parking was not provided at the time the property was allocated in 2014.  A representative for the resident acted on her behalf when dealing with the landlord.  The resident’s husband suffered from a degenerative, terminal condition and sadly passed away in May 2021.

Clarion Housing Association Limited (202000007)

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Woking Borough Council (202007874)

The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear door to the bedroom. Complaints handling.