Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Optivo (202012148)

The complaint is about:

Sanctuary Housing Association (202006019)

The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling.

Southwark Council (202013842)

The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.

Thames Valley Housing Association Limited (202009548)

The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.

Torus62 Limited (202010327)

The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns about asbestos in the property she resides in.

Clarion Housing Association Limited (201915794)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response to the resident’s request to be permanently decanted to a three-bedroomed property. Complaint handling.

Clarion Housing Association Limited (202004382)

The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s request to replace the gas fire. Complaint handling.

Greatwell Homes Limited (202004324)

The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling.

Hammersmith and Fulham Council (202011308)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

Incommunities Limited (202005780)

The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking in disabled bays. Reports of dogs fouling on pavements. Concerns about the condition of the pavements.