Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hyde Housing Association Limited (201913216)

The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.

Octavia Housing (202000816)

The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and communication problems.

Plus Dane Housing Group Limited (202006214)

This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request for a bath to be installed at her previous address; the resident’s request to be re-housed; the resident’s reports of repairs needed at her current address.

The Riverside Group Limited (202007063)

The complaint is about the landlord’s response to concerns that were raised about staff conduct.

Thurrock Council (202004501)

The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. The landlord’s complaint handling. Her request for a permanent decant.

Town and Country Housing (202012971)

The complaint concerns the reasonableness of the service charge and the way it is apportioned.

Apna Ghar Housing Association Limited (202005601)

The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the door following the end of the landlord’s complaints investigation.

Clarion Housing Association Limited (202009259)

This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.

GreenSquare Group Limited (202008527)

The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request for the resident to pause building work to her home.

Midland Heart Limited (202003239)

The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.