All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.
The complaint is about:
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25 August 2020.
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
The complaint is about the landlords handling of the resident’s request for a fence.
The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint.
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
The complaint is about the landlord’s response to the resident’s reports about: