Optivo (201805041)
The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing transfer.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Welwyn Hatfield Borough Council (201912592)
REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Croydon Churches Housing Association Limited (202007420)
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
Peabody Trust (201907854)
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s decision to increase the rent. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202008268)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.
South Cheshire Housing Society Limited (201909783)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance.
Birmingham City Council (202012909)
REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202009594)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. Complaint handling.
Optivo (202012054)
The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair.
Paragon Asra Housing Limited (201914106)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.