Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sheffield City Council (202002843)

The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling.

Southwark Council (202003725)

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.

Harlow District Council (202005328)

The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is too high because the landlord has not maintained the roof appropriately in previous years.

Leeds City Council (202007461)

The complaint is about the landlord’s handling of repairs to the resident’s garden.

Metropolitan Housing Trust Limited (202004789)

The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.

Metropolitan Housing Trust Limited (202009065)

The complaint is about the landlord’s handling of:-

Paragon Asra Housing Limited (201911811)

The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.

Shepherds Bush Housing Association Limited (201914164)

The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.

The Guinness Partnership Limited (201911472)

The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The landlord’s handling of the associated formal complaint.

Clarion Housing Association Limited (202010520)

REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]