All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.