Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Greenwich Council (202005808)

The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.

Hyde Housing Association Limited (202012113)

The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.

Leicester City Council (202007082)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

Newham Council (202003618)

The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.

Notting Hill Genesis (201814438)

The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:

Notting Hill Genesis (202008840)

The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.

Gentoo Group Limited (202008205)

The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.

Gloucester City Council (201814421)

The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.

Paragon Asra Housing Limited (202005466)

The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.

Stevenage Borough Council (202009309)

The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.