Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Waltham Forest Council (202007871)

The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.

Anchor Hanover Group (202007716)

The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.

Clarion Housing Association Limited (202013429)

The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.

London & Quadrant Housing Trust (201912066)

The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.

Southwark Council (202009109)

REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Together Housing Association Limited (202006550)

The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that resulted from this. Outstanding repairs to the bathroom extractor fan and living room/bedroom window opening system in the resident’s property. The landlord’s handling of the resident’s reports of discrimination by its staff. The landlord’s handling of the kitchen ceiling leak from the property above the resident’s.

Clarion Housing Association Limited (202009303)

The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this issue with the landlord in 2017 but it had not been resolved. claim that she should not be paying the “bedroom tax.” associated complaint.

Clarion Housing Association Limited (202013071)

The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.

Hyde Housing Association Limited (201913411)

The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.

One Housing Group Limited (202007192)

The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the property. The effect of the ongoing issue of the water leak on the health of the resident. the landlord’s response to the resident’s reports of a strong odour present in the property.