All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting boards; bedroom door; bedroom ceiling; asbestos; mould; external guttering; kitchen electrical wiring; kitchen cupboards; bathroom window handle; request for information about the allocation of property to another tenant.
The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.
The complaint refers to: The landlord’s administration of the resident’s rent account.
The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the landlord's handling of the complaint.
This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property relating to the roof, the boiler, and the bathroom plumbing. The report will also address the landlord’s complaint handling.
REPORT COMPLAINT 202006395 Optivo 22 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s concerns regarding the standard of service provided under the grounds maintenance contract. The landlord’s complaint handing.
The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property in 2017. How the licensor handled reports about the adequacy of the heating in the property.
This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a leak from a radiator in his hallway. The resident’s complaint that he was unable to return to his property for a period of three days after his decant ended and had to find alternative accommodation for that period of time.
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.