Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southampton City Council (202202900)

The complaint is about the landlord's handling of the resident's reports of rodent infestation.

Wolverhampton City Council (202217517)

The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front garden. reasonable adjustment request to increase the height of the fencing around the boundary of her front garden.

Nuneaton and Bedworth Borough Council (201614786)

The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the resident’s reports of damp and mould at the property. Response to the resident’s request to be rehoused. Complaint handling.

Nuneaton and Bedworth Borough Council (202121687)

The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.

One Manchester Limited (202208031)

The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request for its officers to resign.

Sandwell Metropolitan Borough Council (202204051)

The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202219562)

This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.

Thurrock Council (202128098)

The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.

Kingston upon Thames Council (202209197)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.

LiveWest Homes Limited (202219939)

The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.