Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Sovereign Housing Association Limited (202012693)

The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.

Wakefield And District Housing Limited (202007963)

The complaint is about the landlord’s calculation of rent under the social rent reduction.

MHS Homes Ltd (202011237)

The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.

Newlon Housing Trust (202002118)

The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.

Notting Hill Genesis (202008834)

The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:

South Kesteven District Councill (202006324)

The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is also about the landlord’s complaint handling.