All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. Historic issues of damp in the property since 2014. The landlord’s handling of the resident’s report of a water leak. The impact the condition of the property had on the resident and her family’s health.
The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.
The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and staff conduct complaint handling
The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of the property to the resident without adaptations. The landlord’s handling of adaptations at the property. The landlord’s handling of the associated complaint.
The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of the associated complaint.
The complaint is about:
The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s complaint handling. the landlord’s handling of the resident’s reports of mould and condensation in the property. the impact the condition of the property had on the resident and her family’s health.
The complaint concerns the landlord’s handling of the resident’s outstanding arears.
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
The complaint was about the landlord's response to the resident's: