Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Cobalt Housing Limited (202009114)

The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s reports about the conduct of operatives visiting the property.

Longhurst Group Limited (202001266)

The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.

Optivo (202014522)

The complaint is about the level of compensation offered by the landlord for its handling of repairs following a leak.

A2Dominion Housing Group Limited (202007051)

The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.

Bromford Housing Association Limited (202001208)

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint.

Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274)

The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.

Newham Council (201907092)

The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.

Peabody Trust 2018 (202005275)

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Plus Dane Housing Limited (202007788)

The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.

Southwark Council (202001796)

The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.