Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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‘Johnnie’ Johnson Housing Trust Limited (202116565)

The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.

Aster Group Limited (202214054)

The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.

Clarion Housing Association Limited (202124449)

The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.

Hackney Council (202213194)

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.

Midland Heart Limited (202125636)

The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s reports of her daughter being burnt on a storage heater.

Peabody Trust (202200039)

This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.

Cheltenham Borough Homes Limited (202216212)

The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.

Hackney Council (202112672)

The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The resident’s reports of leaking gutters and associated damp and mould. Heating repairs. Concerns raised by the resident about a fire escape door. The resident’s request for adaptations. The resident’s complaints.

Harlow District Council (202212441)

REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Lambeth Council (202114942)

The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.