All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to install an intercom door entry system at the resident’s property. The resident’s application to move from her property.
The complaint is about the landlord’s response to the residents’ request for compensation.
REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.
The resident complains about:
REPORT COMPLAINT 202000689 Magenta Living 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak at the property in July 2018 and its overall administration of her rent account; and The landlord’s handling of the resident’s request for copies of insurance documents relating to the leak.
The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.
The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.
The complaint is about the landlord’s: