Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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A2Dominion Housing Group Limited (202210846)

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

Harlow District Council (202211041)

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.

Hyde Housing Association Limited (202216788)

The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.

Paragon Asra Housing Limited (202120242)

The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.

Paragon Asra Housing Limited (202216669)

The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.

Swan Housing Association Limited (202211196)

The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.

Birmingham City Council (202111745)

The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.

East Riding of Yorkshire Council (202208441)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.

Lambeth Council (202123086)

The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.

Sanctuary Housing Association (202204936)

The leaseholder’s complaint is about the landlord’s response to her concerns about: Communal repairs. Communal service provision. The Ombudsman will also consider the landlord’s complaint handling.