All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and compensation offer.
The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.
The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and a poor fitting back door.
The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and disclosure of an unsent letter about the report of antisocial behaviour. Use of its unreasonable complaints policy. Response to a request to change staff members dealing with the management of the resident’s tenancy. Handling of the loft ventilation system. This service has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his property. Complaint.
The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.
The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.
The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in particular, the installation of radiators to his kitchen and living room. the landlord’s response to the resident’s concerns about the safety and security of his property including fencing, installation of lighting and provision of CCTV. the landlord’s handling of the resident’s request to be re-housed. the landlord’s handling of the complaint.