All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB). The resident’s reports of fly tipping. The resident’s concerns about the communal grounds maintenance and communal cleaning. The resident’s request to move. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. This Service has also considered the landlord’s: Complaint handling. Record keeping. The resident has also complained that the landlord has not offered compensation for negligence and damages.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline the resident’s request to install a bath. The landlord’s handling of the associated formal complaint into this matter.
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.