Wandsworth Council (202127810)
The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Suffolk Council (202221434)
The complaint is about the landlord’s handling of a repair to a cooker socket.
Metropolitan Thames Valley Housing (MTV) (202212019)
The complaint is about the landlord’s: response to the resident’s reports about a pest infestation; response to the resident’s request for a key to the mailbox; complaints handling.
Royal Borough of Kensington and Chelsea (202219520)
The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak.
Hammersmith and Fulham Council (202207308)
The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling.
Optivo (now Southern Housing) (202208944)
The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the property; complaints handling.
A2Dominion Housing Group Limited (202011791)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats. Complaints. The investigation has also considered the landlord’s information management in respect of this complaint.
Beyond Housing Limited (202209805)
The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s request for a single point of contact and communication adjustments. Response to the resident’s concerns about security, specifically CCTV and locks on the gates. Complaint handling.
Birmingham City Council (202121637)
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
Camden Council (202216147)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s complaint handing and record keeping.