Peabody Trust (202223341)
The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Royal Borough of Kensington and Chelsea (202224181)
REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (202126500)
The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202201709)
The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.
London & Quadrant Housing Trust (L&Q) (202205311)
The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint handling.
One Manchester Limited (202016223)
The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination. Complaint handling.
Salix Homes Limited (202227281)
The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. The Ombudsman has also investigated the landlord’s complaint handling.
Westward Housing Group Limited (202212521)
The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated complaint.
Aster Group Limited (202210364)
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).
Blackpool Council (202122535)
This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .