Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (MTV) (202214345)

The complaint is about: The landlord’s handling of moths in the carpet. The landlord’s response to a request for a dog.

North West Leicestershire District Council (202222635)

The complaint is about the landlord’s handling of the resident’s concerns about staff conduct.

Sanctuary Housing Association (202113467)

The complaint is about:

Southern Housing Group Limited (202126007)

The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair to window. The complaint handling.

Southern Housing Group Limited (202204941)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated complaint.

Southwark Council (202127984)

The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the resident’s request for support. The landlord’s handling of the complaint.

The Riverside Group Limited (202206996)

The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman has also considered the landlord’s associated complaint handling.

The Riverside Group Limited (202219380)

The complaint is about the landlord’s response to the resident’s requests for upgrades to her property.

‘Johnnie’ Johnson Housing Trust Limited (202223385)

The complaint concerns how the landlord handled the renewal of the kitchen in the property.

Cornwall Housing Limited (202213342)

The resident complains about the landlord’s handling of his complaint about contractors wearing PPE.