Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202014676)

The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint handling; Record keeping.

London & Quadrant Housing Trust (L&Q) (202206761)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.

Metropolitan Thames Valley Housing (MTV) (202121190)

This is about the landlord’s handling of a leak at the property. The handling of the associated complaint.

One Vision Housing Limited (202218097)

The complaint is about the landlord’s response to a request to relocate light switches.

Plus Dane Housing Limited (202204372)

The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.

Stonewater Limited (202216644)

The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.

Westminster City Council (202223455)

The complaint concerns the landlord’s handling of a leak that affected the resident’s home.

Yorkshire Housing Limited (202207417)

This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.

A2Dominion Housing Group Limited (202121214)

The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.

Abri Group Limited (202117971)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.