Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Haringey London Borough Council (202213700)

The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.

Harlow District Council (202207383)

The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.

Moat Homes Limited (202127508)

The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.

North Yorkshire Council (202221966)

The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.

One Vision Housing Limited (202207719)

The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.

Optivo (now Southern Housing) (202124044)

The complaint is about: the standard of grounds maintenance; and the associated complaint.

Peabody Trust (202100517)

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.

West Kent Housing Association (202207643)

The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.

Wolverhampton City Council (202211603)

The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.

Women’s Pioneer Housing Limited (202109379)

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.