Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202107939)
The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding redecoration works to her property. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202117487)
The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202207336)
The complaint concerns the landlord’s:
Hyde Housing Association Limited (202114946)
The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the works took to complete. The resident’s request for an EWS1 form. The resident’s concerns about the level of service charges. The landlord’s complaints handling.
Hyde Housing Association Limited (202206410)
The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about staff. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202011424)
The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets.
London & Quadrant Housing Trust (L&Q) (202212817)
The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.
London Borough of Barnet (202122014)
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
Moat Homes Limited (202120954)
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]