All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. The Ombudsman has also assessed the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the landlord completed an electrical rewire and modernisation works at the resident’s property. the associated complaint.
The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s handling of the complaint.
The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours.
The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.
The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour (ASB). The resident’s request for a management move.
The complaint is about the landlord’s response to the resident’s reports in relation to repairs.