Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202000555)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s reports of repairs required to the roof and bathroom.

Clarion Housing Association Limited (202015858)

The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire safety. The landlord’s level of communication. The landlord’s response to the resident’s request to buy back the property. The Ombudsman has investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202117029)

The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.

Clarion Housing Association Limited (202202320)

The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.

Hyde Housing Association Limited (202109935)

This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.

Islington Council (202217733)

The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that she was experiencing ingress of urine through her hallway ceiling; the landlord’s complaint handling.

Lewisham Council (202202867)

The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling of the associated repairs.

London & Quadrant Housing Trust (L&Q) (202119970)

The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of the kitchen worktop; Handling of the resident’s request to have his carpet cleaned or replaced after paint or sealant was spilt on it; Handling of the replacement of the kitchen worktop and flooring threshold bar; Complaints handling.

London & Quadrant Housing Trust (L&Q) (202207961)

The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a secure parking space. Complaint handling.

London Borough of Ealing (202121301)

The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.