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8 July 2025
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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
9 April 2024
Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
26 March 2024
Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
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Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
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Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
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Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
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Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints
12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
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Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents
8 March 2024
The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.
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Ombudsman opens applications for next Resident Panel
6 March 2024
The Housing Ombudsman is inviting social housing residents in England to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.
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‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings
5 March 2024
The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.
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