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Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services

21 March 2023

The Ombudsman’s latest Insight report covering October to December 2022 has shown that while it is receiving more complaints, the number of orders and recommendations to improve the lives of residents is also increasing.

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Ombudsman finds severe maladministration for Cornwall Housing after ‘inconsistent and contradictory’ complaint handling

16 March 2023

The Ombudsman found severe maladministration for how Cornwall Housing handled a residents’ complaint about damp and mould in her home, including not issuing a formal response and changing their mind on their approach.

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Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident

9 March 2023

The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.

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Quarter of complaint handling failure orders not complied with

6 March 2023

A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.

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Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident

2 March 2023

The Ombudsman has found severe maladministration for Nottingham City Homes’ response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.

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Double severe maladministration for Longhurst Group repairs failings after rodent problem

28 February 2023

The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.

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Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

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Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

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