Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Latest News

Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass

Housing Ombudsman issues 29 complaint handling failure orders 

9 November 2021

The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.

Continue reading about Housing Ombudsman issues 29 complaint handling failure orders 
Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge

New guidance for landlords on disrepair claims

3 November 2021

We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.

Continue reading about New guidance for landlords on disrepair claims
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Online casebook reaches almost 1,000 decisions

19 October 2021

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

Continue reading about Online casebook reaches almost 1,000 decisions

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years