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Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”

4 May 2023

The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.

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Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding

20 April 2023

The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.

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Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling

13 April 2023

The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.

Continue reading about Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling
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Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould

3 April 2023

The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.

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Ombudsman finds culture of ‘othering’ residents lies at the heart of Rochdale Boroughwide Housing’s issues and identifies lessons for sector

28 March 2023

The Ombudsman has released its special investigation into Rochdale Boroughwide Housing, which has found that tackling a prevailing culture of ‘othering’ of residents, exacerbated by extremely poor data practices, will be crucial as the landlord recovers.

Continue reading about Ombudsman finds culture of ‘othering’ residents lies at the heart of Rochdale Boroughwide Housing’s issues and identifies lessons for sector